CHANGES OR RETURNS
All Micolchón products are guaranteed against any manufacturing defect. In order to know the duration of the guarantee period, you must consult each product file where we inform you of the term of validity of the warranty against manufacturing defects.
In case of manufacturing defects, MiColchón will replace the product for another, so long as the claim is documented via [email protected] or via any other valid legal means, and attaching photos or videos of the aforementioned defects. In this case you will not bear any expense.
In case of absence of any manufacturing defect, but if you have enjoyed the 100-night trial period and opt for the replacement of the mattress for another,
MiColchón informs you that:
- If the price of the new product chosen is lower, Micolchón will pay you the difference.
- If the price of the new product chosen is higher, you must pay this difference so that we can make the change.
- You can change the mattress provided it is for one of the same size.
- Transportation for changing or returning the item within the first 14 calendar days of receipt will be on your account, at a rate of €50 (per product) for any replaced or returned mattress in mainland Spain, provided that the products are in their original packaging and have not been used.
Right of withdrawal
- In the event that the replacement is accepted by Micolchón, we will give you instructions, in writing and via email, on how to prepare the mattress so that the carrier may collect it. The transportation company will collect the product. The client will be responsible for ensuring that this can be done free of any incidents and on the ground floor of the building. To accept a replacement or return of a product, MiColchón will request photos or graphic materials in which we can ascertain the condition of the product. Only replacements or returns of products that are in perfect condition with their original unopened packaging will be accepted.
In accordance with the applicable regulations, if you are contracting as a consumer you may withdraw from the contract except in those cases in which the law itself indicates that, because of the particularity of the product or due to certain reasons, including hygiene, the possibility of withdrawal is explicitly excluded.
MiColchón shows next those products that are excluded from the right of withdrawal. In other cases you may, within a period of 14 calendar days from the date of delivery, withdraw your order. For this, the product must be in its original packaging and not have been used. In this case, MiColchón will refund the price paid for the products. Expenses incurred by the transportation required to return the product shall be borne by the consumer, as per the current regulations.
We inform you that the transportation costs to return the item will be as follows: Mattresses €60 (per unit), Upholstered base Offer €40 (per unit) or €40 mattresses (per unit). The right of withdrawal may be exercised by any means admitted by law. We provide our e-mail address [email protected] so you may notify us of your wish to use your right of withdrawal.
To complete your right of withdrawal, you must send us photos or videos of the merchandise so that we may check its condition and be able to process said right. The photos or videos must be sent before the expiration of 14 calendar days from the receipt of your order, so that Micolchón can process your right of withdrawal within the established legal period.
Exceptions to the right of withdrawal
Micolchón informs you that you will not have the right to cancel the contract or to change the product when the object of the contract is:
o Items of special sizes made expressly and/or items of exact measurements.
o Personalized items. All those with the choice of upholstery.
o Bed linen.
o Items fabricated expressly as per the client's specifications.
o All twin mattresses will be understood to be of special sizes, as well as products 160/180/200 cm wide, and those 120cm and 140cm wide as well as all those measures that are not available on our website, and special lengths of 180 and 200.
Personalized items will be understood to be those in which the client is the one that chooses its particular features, such as upholstery.