We help you with your online purchase. Pick up your product in just six simple steps:

1º STEP: Select the product


Choose the product that you want by adding it to the cart. If you have already selected all of its products and want to make a purchase, click on "Go to the cash register. "


The first phase "Summary" will show us all of the items selected as well as the amount, price and discounts applied (if any).

2º STEP: Contact data


The following step consists of providing us your personal data and delivery address. You have two options:



  - INSTANT ORDER: simplify the process of filling out the contact data, to accelerate the purchase process.



  - CREATE AN ACCOUNT: fill out our customer form, and after creating it, initiate the session. This is a bit more extensive than the instant order.



All of your data will be reserved and protected at our company; we will not transform your information to third parties.

3º STEP: Address



If the delivery for your order is to an address other than your own, it can be change by unmarking "Use the same address for billing," the "Add new address" option appears.



Also at Mi Colchón, removal of the used mattress is totally FREE; if you wish, you can indicate this on your delivery order, at the end in "Comments."

4º STEP: Shipping


The delivery of the order will be at the address indicated, with free shipping for purchases higher than 300.00€.


The delivery period will be approximately 5 to 15 working days from the confirmation of the order, except items with special measurements or that are not in stock. Although it will always be specified by telephone or by e-mail.

See more in "General sales conditions.”

5º STEP: Payment


Before proceeding with payment we encrypt all of your personal data to guarantee its security.


You may choose from the following forms of payment:


  • Payment by bank transfer: You may pay the total amount of your purchase by paying by bank transfer, this option will delay your order longer.


  • Payment with debit, credit card or PayPal account: If you have a PayPal account, you may pay for your purchases on Mi Colchón quickly and safely. At the end of the order process, you will have access to your Secure PayPal account and, on verifying the details of your purchase, organize the payment.

You can also pay with your debit or credit card.


  • Financed payment: You may simply finance your total purchases for up to 12 months without interest (Annual Debt 0%; TAE 0%). Contact one of our sales people for personalized service. Telephone: 952 178 538



6º STEP: Confirmation and receipt


The last step is the confirmation that all of the personal data and the order are correct.


Mi Colchón will send an email with all of the details of your purchase and the status of your order, functioning as a receipt